AUTHORITATIVE CASM LATEST VERSION & LEADING OFFER IN QUALIFICATION EXAMS & UPDATED CASM: CERTIFIED AGILE SERVICE MANAGER V2.1

Authoritative CASM Latest Version & Leading Offer in Qualification Exams & Updated CASM: Certified Agile Service Manager V2.1

Authoritative CASM Latest Version & Leading Offer in Qualification Exams & Updated CASM: Certified Agile Service Manager V2.1

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q19-Q24):

NEW QUESTION # 19
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

  • A. The Team
  • B. The Agile Practice Owner
  • C. The Product Owner
  • D. The Agile Service Manager

Answer: C

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner


NEW QUESTION # 20
What is a value stream?

  • A. The importance, worth, or usefulness of an IT service
  • B. Enables the ability to do something when and how it is needed or desired
  • C. All the activities from a customer request to a delivered product or service
  • D. A set of activities that flow from the start of development to software deployment

Answer: C

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.


NEW QUESTION # 21
An Agile Service Manager is what type of leader?

  • A. Servant Leader
  • B. Accountable Leader
  • C. Inspiring Leader
  • D. Project Leader

Answer: A

Explanation:
The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.
A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.
B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.
C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.
D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.
Reference:
Scrum Guide 2020: The Scrum Master as a Servant Leader.
ITIL 4: Servant Leadership in Agile environments.


NEW QUESTION # 22
An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?

  • A. Scrum
  • B. Lean
  • C. ITIL
  • D. DevOps

Answer: A

Explanation:
Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.
A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.
B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.
C . Incorrect. ITIL focuses on service management rather than iterative project delivery.
D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.
Reference:
Scrum Guide 2020
Agile Practices for Complex Project Management


NEW QUESTION # 23
What is Agile Service Management?

  • A. A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure
  • B. A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
  • C. A cultural movement that aims to increase software delivery velocity and improve service reliability
  • D. A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

Answer: A

Explanation:
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
Reference:
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).


NEW QUESTION # 24
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